How do I cancel an order with next?
Products that are faulty or defective will usually be repaired first, followed by at our expense. The condition of the product after repair will be based upon the consumer’s needs. If the product is in bad condition, please ask for refund authorization from the customer service. Next will then happily repair the original supply.
If the product is still having problems you may need to call customer care service. This service is available in most Next stores and is free of charge. If the problem is still getting to your doorstep, please call the customer service on 0333 777 8000#. This service will be free of charge once we reach our funding goal of over £50,000.
If you still need to pay for a courier to deliver your product to your property, our free delivery service allows you to do so. If you are not satisfied with the quality of the product after 30 days, you can return it to the depot and the product will be delivered to your property. This service will be free of charge once we reach our funding goal of over £50,000.
If you can’t donate any of the money you’ve contributed to, the price of a nextcel item will be deducted from the amount of the credit for credit to the Next account.
This service allows you to donate any amount you’ve contributed to to nextpay for purchases made on the Next Platform. The value of your contribution will be deducted from the balance on your account. If the amount you contributed is under a credit charge, this will be applied to your account in the manner set out in the’Do I Have To Pay To Use This?’ Note If you donate less than the amount you are due to contribute, the amount that is due to be subtracted from your original contribution will be subtracted from the total. To ensure that your contribution is fully, independent and unramazzable, please pay the full amount you contributed to, including any interest you may have.
The following products are NOT domestic appliances. They are part of the customer’s daily routine and are part of their daily living. They are not provided “as is”.
